Administrative Assistant - Mercato

Naples, Florida

Overview of Job Description

This is a highly visible position expected to display and maintain the utmost professionalism at all times. Responsible for all lobby functions, including answering & directing calls, taking/forwarding messages, receiving guests & notifying internal employees of their arrival & keeping the lobby clean, organized & well maintained.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Administrative Assistant - Mercato must:

  • Provide front desk coverage through answering main phone lines timely and greeting guests in a professional, courteous manner
  • Answers and directs incoming calls
  • Logs in packages; coordinates distribution to employees
  • Distributes mail
  • Informs security if there are any issues for their attention
  • Shares knowledge of Mercato events with callers & employees
  • Maintains and updates employee contact information on phone lists, titles, quick lists, etc.
  • Maintains and updates all Vendor and Tenant contact and insurance information
  • Prepare and edit correspondence, communications, presentations, and other documents
  • Informs appropriate individuals of any Lobby or other maintenance issues
  • Assist in responding to and logging all guest issues/comments in a professional, courteous manner
  • Gather monthly tenant gross sales information, distribute appropriately, and enter into MRI
  • Assist the accounting department by preparing/sending out monthly tenant rent statements
  • Code and process all invoices in a timely manner and effectively communicate with the accounting team
  • Maintain and organize tenant and vendor files
  • Order and maintain an inventory of office supplies and equipment
  • Ensure office presentation is professional at all times, including a conference room
  • Manage conference room and the conference room calendar
  • Develop and maintain positive relations with retailers, office tenants, and vendors
  • Coordinate with IT for office projects – Conference Rooms, etc.
  • Update tenant manuals , and construction/design manuals
  • Provide refreshments for meetings and make reservations if needed
  • Works efficiently with multiple departments ensuring real-time communication and follow-through
  • Other responsibilities as requested

The ideal candidate must demonstrate:

The Administrative Assistant must be a team player with a positive attitude and demonstrated flexibility.  The ideal candidate will display strong customer service skills and experience, along with presenting themselves in a professional and courteous manner.

 Must be available Monday through Friday from 8:30-5:00 pm and must be flexible and willing to assist with a variety of duties as directed including assisting with events after hours and on some weekends. This position is supervised by the Assistant General Manager & General Manager.

Qualifications and Requirements

Other Job Requirements:

  • Provides backup on various administrative tasks as assigned
  • Assists with general maintenance of kitchens and other common areas
  • Inputs information and creates labels for FedEx/UPS packages
  • Must be highly organized
  • Must wear a uniform that will be provided by North American Properties


  • Minimum 1-2 years of administrative experience, preferably in property management
  • Bachelor’s degree required from 4-year college or university
  • Strong organizational and planning skills required
  • Exceptional communication and interpersonal skills with a customer-service focus
  • Proficiency in Microsoft Office (Outlook, Word, and Excel)

Physical Requirements:

  • Sitting
  • Using a telephone
  • Communicating verbally in person and on the telephone
  • Ability to climb ladders and stairs
  • Ability to use a computer
  • Ability to multi-task

Compensation and Benefits

This position will include an excellent benefits package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

To learn more about Mercato, please visit

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World