Assistant Concierge Manager - Avalon

Alpharetta, Georgia

Overview of Job Description

The Assistant Concierge Manager will interact with internal and external guests and residents of Avalon. Provide unparalleled service, creating and providing a seamless experience for all customers. The Assistant Concierge Manager will service customers both on the phone and in person, providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas. The position will provide leadership support; and assistance to the team; train and coach ambassadors as needed and enforce all policies and procedures.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Assistant Concierge Manager - Avalon must:

  • Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guests
  • Identify and fully develop the inventories of services provided to guests and residents of Avalon.
  • Assist with overseeing the “surprise and delight” offerings to guests of Avalon by coordinating the Concierge responsible portion of hospitality.
  • Develop relationships with Avalon retail, office tenants, and residential communities. Leverage these relationships to build loyalty to Avalon and devoted fans of the services offered through Club Avalon
  • Provide leadership support for the Concierge team; including training and ongoing coaching as needed
  • Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience
  • Assist with managing Club Avalon Black Card program, communicating benefits of the program to all guests and coordinating monthly events for members
  • Prepare supply and equipment orders for the Concierge booth and Concierge team, to be approved by the Concierge Manager
  • Ensure uniform guidelines are always adhered to by Concierge members; clean and pressed and worn in the appropriate manner
  • Assist the Concierge Manager and Management office in special event planning
  • Facilitate daily line ups with all operational departments
  • Develop, and retain the best ExperienceMakers that make up the Avalon Concierge team
  • Assistant Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings

The ideal candidate must demonstrate:

  • Excellent customer service experience in hotel, retail or restaurant setting
  • Superb verbal and written communication skills
  • Excellent computer skills in Microsoft Office, i.e., spreadsheets, Word documents, Excel documents and PowerPoint
  • Organized, detail-oriented self-starter, able to work independently and part of a group.
  • Must be flexible and able to work weekends, nights and holidays to support shopping center peak hours of operation and Concierge team needs
  • Proactive, approachable and solution-focused
  • Must be able to work in a fast-paced environment, always maintaining professionalism
  • Ability to multi-task and work well under pressure

Qualifications and Requirements

Qualifications:

  • High School Diploma, AA. Degree preferred, or equivalent work experience
  • Excellent communication skills – verbal and written

Physical Requirements: 

  • Able to lift up to 35 pounds
  • Standing up to 8 hours a day in an outdoor environment
  • Walking up to 8 hours a day
  • Stooping
  • Bending up to 4 hours a day
  • Working outdoors up to 8 hours a day
  • Ability to climb ladders and stairs
  • Ability to use a computer
  • Ability to multitask

Compensation and Benefits

This position will include an excellent benefits package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

To learn more about Avalon, please visit https://www.experienceavalon.com/

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World