Assistant General Manager - Mercato

Naples, Florida

Overview of Job Description

The Assistant General Manager is responsible for assisting with the management, marketing, security, and facility maintenance of the property, supporting the General Manger’s role. This will require an experienced, results-driven self-starter who can provide strong leadership and direction while cultivating management team participation and initiative. The Assistant General Manager must collaborate with various partners, including property staff, contract service vendors, tenants, and their customers. This experienced professional must help achieve the goals established by the on-site management team and the ownership group. The General Manager supervises this position.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Assistant General Manager - Mercato must:

  • Provide the highest level of service to our customers & tenants, including solving tenant issues, providing advice to enhance the tenant’s business, and constant communication with all tenants to ensure a positive partnership.
  • Supervise and oversee security, hospitality, janitorial, concierge, and parking, including walk-throughs, meetings, and work orders. Responsible for the overall profitability of the property by maximizing tenant sales and superior portfolio financial management and control.
  • Maintain a responsive open line of communication with tenants, including handling tenant complaints, lease enforcement, and preparation of amendments.
  • Responsible for contract services and performance management, including negotiation, renewals, supervision, and termination.
  • Attends weekly staff meetings and daily property line ups.
  • Handles customer complaints.
  • Active involvement with the surrounding community.
  • Maintains liaison with key city officials and departments.
  • Responsible for overall parking operations to eliminate parking issues and perceptions – cleanliness, efficient traffic flow, expense control, profitability, and contract maintenance.  Provide leadership to achieve objectives and goals.
  • Oversees general office operations.
  • Coordinates any marketing-related requests with appropriate operational departments.
  • Expense control including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements.
  • Assist the General Manager with the preparation of the annual budget.
  • Assist the General Manager in preparation of monthly financial forecasts and operations reporting.
  • Interviews, manages, evaluates, and develops new and existing department staff.
  • Constantly evaluates the needs of the property and recommends improvements and actions as required.
  • Supervise all special events and holiday planning, including but not limited to signature events, tree lighting, and holiday décor installation.
  • Upholds and enforces the property’s mission, standards, and Code of Conduct.
  • Works closely with contractors during tenant build outs and assists with the management of Landlord work.
  • Works closely with the leasing team to ensure leases are read and understood, delivering space on time, assisting with the execution of leasing documents between tenant and ownership.
  • Ensure all staff are properly trained and have the tools, equipment, and proper uniforms needed to effectively carry out their job functions.
  • Works closely with the accounting team to ensure proper collection of rent payments from tenants.
  • Works closely with tenants to coordinate exterior storefront repairs are conducted in line with the property rules.
  • Supervise independent contractors when such services have been engaged.
  • Maintain common areas.
  • Expense control while maintaining operating standards.
  • Forecast annual income and expenses for the center on a periodic basis.

Qualifications and Requirements

  • Thorough knowledge of retail, hotel, or restaurant operations including merchandising concepts and strategies and techniques to maximize sales and profitability.
  • Thorough knowledge of retail, hotel, or restaurant operations in accordance with budget standards and the day-to-day operation of maintenance, security, parking, and housekeeping functions.
  • Ability to communicate effectively with tenants, vendors, employees and managers regarding operations or personnel issues.
  • Ability to work a rotating schedule during the hours the center is operating.
  • Ability to analyze budget numbers in accordance with budgetary guidelines.
  • Ability to monitor, develop, and coach team members.
  • Must be able to inspect property daily.
  • Must be able to cope with shifting priorities, difficult situations, and deadlines.
  • Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies.
  • Must be highly organized.
  • Ability to work with and influence a diverse group of people.
  • Ability to operate efficiently, independently, and to seek constant improvement in achieving team goals.
  • Qualifications:
  • A. B.A. or B.S. 4 year degree or equivalent work experience.
  • At least three years of experience in a mixed-used environment including retail/office management or in in a hotel/restaurant management.
  • Excellent communication skills - verbal and written.
  • Physical Requirements:
  • Standing up to 8 hours a day
  • Walking up to 8 hours a day
  • Working outdoors up to 8 hours a day
  • Ability to climb ladders and stairs

Compensation and Benefits

This position will include an excellent benefits package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

To learn more about Mercato, please visit

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World