Assistant Parking Operations Manager at Colony Square - North American Parking

Atlanta, Georgia

Overview of Job Description

North American Parking is looking for experienced, motivated and enthusiastic individuals to join the team at Colony Square to serve as the Assistant Parking Operations Manager.  This individual will support and assist the Parking Operations Manager and oversee valet operations and maintenance associates.  

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Assistant Parking Operations Manager at Colony Square - North American Parking must:

  • Oversee operations at our primary commercial garage
  • Act as the main point of contact to Property Manager and Tenants
  • Attend location meetings as appropriate, and respond to requests in order to develop and maintain good working relationships
  • Repair parking equipment as needed
  • Prepare revenue reporting on a daily, monthly and yearly basis
  • Use knowledge of parking industry to change parking rates as necessary
  • Maintain proper levels of transient, monthly and event parking
  • Work towards obtaining new business in the area and growing our footprint in the market
  • Ensure that all locations open and close at their proper times.
  • Personally walk through the location on a regular basis.  During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed. 
  • Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety.  Reports of any safety hazard to be directly reported to the Area Manager and the client.
  • Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
  • Interview and screen all positions being filled.
  • Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
  • Oversee the training of all employees within and develop initial/remedial training where necessary. 
  • Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
  • Develop and maintain professional relationships with all field employees, customers and clients.
  • Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
  • Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
  • Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
  • Act as a liaison between the management, client and executive staff.
  • Ensure the safe handling of cash and the timely deposit of cash.
  • Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
  • Perform minor repairs as necessary to the parking equipment.
  • Develop plans to increase customer services.
  • Update operating manuals.
  • Identify any existing and potential operational problems and make appropriate recommendations to the client.
  • Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
  • Available and able to respond to emergency situations during normally scheduled "off duty hours".
  • Implement Quality Control Measures to ensure contract compliance.

Qualifications and Requirements

Qualifications:

  • 5-10 years of parking experience required
  • Self-starter eager to chase new business
  • Great communication skills
  • Ability to work nights and weekends when necessary
  • Self-disciplined
  • Reliable transportation to and from work
  • Able to pass drug and background test
  • Must be able to work outdoors for long periods of time
  • Strong analytical and interpersonal communication skills are a must. 
  • Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
  • Work five days per week, ten hours a day.
  • Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
  • Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
  • College Degree and Ability to communicate effectively in English.

Physical Requirements:

  • Carrying, lifting, pulling or pushing items weighing up to 50 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility

About North American Properties

This position is located at Colony Square.  For more information about the property, please  visit https://colonysquare.com/ 

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World