Birkdale Village Assistant General Manager

Huntersville, North Carolina

Overview of Job Description

Full-time management position responsible for overseeing the day-to-day operations of the center, tenant relations, contracts, expense and revenue budgeting, collections and expense control. Day to day operations include contract security, day porter, landscaping, and parking. Additional responsibilities to include assistance with strategic center marketing plans and production of center wide events. Supervises all departments involved in the operation of the retail shopping center. This position is supervised by the General Manager.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Birkdale Village Assistant General Manager must:

  • Provide the highest level of service to our customers & tenants including solving tenant issues, providing advice to enhance the tenants business and constant communication with all tenants to ensure a positive partnership.
  • Supervise and oversee security, hospitality, janitorial, concierge, and parking including walk-throughs, meetings and work orders. Responsible for the overall profitability Birkdale Village through maximization of tenant sales and superior portfolio financial management and control.
  • Maintain a responsive open-line of communication with tenants including handling tenant complaints, lease enforcement and preparation of amendments.
  • Responsible for contract services and performance management including negotiation, renewals, supervision and termination.
  • Attends weekly staff meetings and daily property line ups.
  • Handles customer complaints.
  • Active involvement with the surrounding community.
  • Maintains liaison with key city officials and departments.
  • Responsible for overall Parking operations to eliminate parking issues and perceptions – cleanliness, efficient traffic flow, expense control, profitability, contract maintenance. Provide leadership to achieve objectives and goals.
  • Oversees general office operations.
  • Co-ordinates any marketing-related requests with appropriate operational departments.
  • Expense control including negotiating contracts, authorizing expenditures, reviewing monthly profit and loss statements.
  • Assist the General Manager with the preparation of the annual budget Birkdale Village.
  • Assist the General Manager in preparation of monthly financial forecasts and operations reporting.
  • Interviews, manages, evaluates, and develops new and existing department staff.
  • Constantly evaluates the needs of the property and recommends improvements and actions as required.
  • Supervise all special events and holiday planning including but not limited to Signature Events, Tree Lighting and holiday décor installation.

Qualifications and Requirements

Knowledge / Skills required by the Job:

  • Thorough knowledge of retail shopping center operations including center merchandising concepts and strategies and techniques to maximize tenant sales and profitability.
  • Thorough knowledge of the operations of a shopping center including conformance to budget standards and the day-to-day operation of maintaining security and housekeeping functions.
  • Ability to communicate effectively with tenants, vendors, employees and managers regarding center operations or personnel issues to ensure the smooth operation of the center.
  • Ability to work a rotating schedule during the hours the center is operating.
  • Ability to analyze budget numbers for conformance to budgetary guidelines.
  • Ability to monitor and develop subordinates to ensure the smooth operation of the center.
  • Must be able to inspect each property on a daily basis.
  • Must be able to cope with shifting priorities, difficult situations and deadlines.
  • Must be able to respond to the property 7 days a week, 24 hours a day to handle emergencies.
  • Must be highly organized.

Qualifications:

  • A.A. B.A. or B.S. 4 year degree or equivalent.
  • Three to Five years of experience as a shopping center Assistant General Manager.
  • Excellent communication skills - verbal and written.

Physical Requirements:

  • Standing up to 8 hours a day
  • Walking up to 8 hours a day
  • Sitting
  • Stooping
  • Lifting and carrying up to 35 pounds for at least 15 minutes at a time
  • Using a telephone
  • Communicating verbally in person and on the telephone
  • Bending up to 4 hours a day
  • Working outdoors up to 8 hours a day
  • Ability to climb ladders and stairs
  • Ability to use a computer
  • Ability to multi-task

Compensation and Benefits

This position will include an excellent benefits package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

To learn more about Birkdale Village, please visit https://birkdalevillage.com/

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
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