Business Manager

Downtown Cincinnati

Overview of Job Description

Business Manager (“BM”) supports the business, administrative, leasing, and customer service needs of 5 properties in downtown Cincinnati with 527 apartments.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Business Manager must:

  • Delivering exceptional customer service to residents and prospective residents
  • Resolving resident issues
  • Collecting/depositing/posting payments
  • Pursuing delinquent rent payments
  • Managing rentable items (garages, storage units, etc.)
  • Preparing statement of deposit accounts
  • Initiating and coding invoices in the A/P system
  • Reconciling daily and monthly on-site activity with PMS (property management software)
  • Closing PMS and reporting at month-end
  • Maintaining accurate records and resident files
  • Participating in marketing and leasing activities
  • Inspecting property, grounds, and apartments as needed
  • Touring apartments and community amenities with prospective residents
  • Preparing/administering lease contracts and related move-in documents
  • Managing lease renewal invitations and administering lease renewal contracts
  • Maintaining targeted occupancy
  • Planning and participating in resident events
  • Supporting Property Manager to achieve property goals
  • Performing other tasks assigned by Property Manager

Qualifications and Requirements


  • A positive attitude that exhibits teamwork, customer service, and commitment
  • Proactive, self-motivated, and results-driven
  • Appropriate professional attire
  • Adherence to accounting procedures and training
  • Effective written and verbal communication
  • Dependable, strong work ethic
  • Exceptional organizational and multi-tasking skills 

Education & Experience Requirements

  • Experience in property management, accounting/bookkeeping, or leasing preferred
  • College degree preferred
  • Proficiency in Microsoft Office (Outlook, Word, and Excel)

Compensation and Benefits

The Business Manager is a full-time, exempt position.  NAP provides an excellent benefits package, including medical, dental, vision, life, and a 401(k) Plan. The position will provide a competitive wage based on the candidate’s experience.  

About North American Properties

What makes a place great? North American Properties believes that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them.

We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that, in turn, become more successful environments, more vibrant communities, and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $5 billion of assets across the US.

Whether developing multifamily, mixed-use, office, student housing, hotel, or retail environments, we’re driven to deliver more valuable, meaningful real estate that transforms, inspires, delights, and succeeds by connecting us all with what matters most.

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP, we live our values of Relationships, Ownership, Agility, Strength, and Stability, Courage and Creativity, Empowerment, and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Interested candidates should forward their resume and cover letter to with Business Manager in the subject line.

We look forward to hearing from you!

Date Posted: 07-02-21

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World