Part Time Concierge- Birkdale Village

Overview of Job Description

The Concierge is the main host for all guests (visitors) and customers (tenants) at Birkdale Village and plays a vital role in daily customer service operations. The Concierge is responsible for providing exceptional customer service in various scenarios, always exceeding guest expectations and enlivening the guest experience, ensuring that guests have a memorable stay on property and return to Birkdale Village time and time again.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Part Time Concierge- Birkdale Village must:

• Act in accordance with the organization's policies, goals, objectives, and core values.
• Provide information and resources by identifying and clarifying guest needs and desires related to Birkdale Village and the town of Huntersville, NC.
• Answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, manage and screening messages.
• Provide services requested by acting as an intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations, and the like.
• Anticipate services are required by ascertaining guests' mood and style, identifying options before being asked; develop itineraries.
• Continuously develop knowledge of and build relationships with Birkdale Village vendors and retailers, as well as an in-depth understanding of the Huntersville area. Participates in educational opportunities, maintaining personal networks.
• Able to perform the skills of a Concierge while being a mobile presence on the property.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist with the execution of Property events. Being the go-to person for event vendors during the event.

Qualifications and Requirements

• Strong understanding and knowledge of Birkdale Village and the Huntersville area.
• Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
• Must enjoy serving people and do so with enthusiasm and professionalism.
• Excellent computer skills in Microsoft Office.
• Basic ability to write and send professional emails.

• Superb verbal and written communication skills.
• Organized, detail-oriented, self-starter, able to work independently and as part of a group.
• Expert researching skills, including print and electronic.
• Proactive, approachable, and solution focused.
• Must be able to work in a fast-paced environment.
• Must be open to change and able to adapt quickly to new directives.
• Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
• Must uphold uniform and cleanliness standards.
• Evening and weekend shifts are required.
• Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.
• Must be 21 years of age or older.

About North American Properties

To learn more about Birkdale Village, please visit our Projects page or https://birkdalevillage.com/ 

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!