Property Manager


Overview of Job Description

  • Classification: exempt, regular full-time employee
  • Directly Reports to: Asset Manager

Property Manager (“PM”) is responsible for all community operations including financial performance and personnel management. Property Manager must possess exceptional leadership skills with the ability to set expectations and successfully achieve results. In addition, PM is responsible for directing the leasing efforts and maintaining excellent customer service and resident satisfaction.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Property Manager must:


  • Maintain company standards
  • Lead, motivate, supervise, and review a staff of 4-6 employees
  • Enforcement of company policies and standards
  • On-call for property emergencies and resident relations
  • Innovate and initiate improvements
  • Identify opportunities and implement strategic change for competitive advantage
  • Regularly inspect vacant and make-ready apartments
  • Maintain high standards of property appearance
  • Monitor and manage maintenance procedures and staff
  • Properly document liability and incident reports to the corporate office in a timely manner
  • Perform any additional duties or tasks assigned by the Asset Manager

Human Resources:

  • Lead, motivate, supervise, and review all personnel
  • Establish and maintain a culture which promotes the company’s values: relationships, ownership, agility, strength & stability, courage & creativity, empowerment, and integrity
  • Establish and maintain a culture of professionalism and integrity
  • Set clear objectives and expectations for staff and hold accountable to results
  • Hiring or firing of personnel to achieve operational objectives
  • New hire orientations – paperwork, benefits, company overview and manual
  • Develop and monitor compensation/commission/incentive plans
  • Payroll review and approval
  • Employee training


  • Responsible for financial performance of the property, including Rent and Other Income, Concessions, Accounts Receivable, Accounts Payable, Expenses, and Capital Expenditures
  • Responsible for preparing the budget for Grapevine Station Apartments, maximizing the investment performance of the property, creating and preserving long term value of the asset, and meeting Owner’s and Asset Manager’s financial expectations
  • Budget preparation
  • Monthly variance reporting
  • Ensure rent and other income is efficiently collected, deposited, and posted
  • Implement efficient and effective office procedures and processes
  • Manage and monitor vendor and contractor relations
  • Provide accurate, timely reports that meet company deadlines and objectives
  • Keep and maintain accurate records and resident files
  • Sales, Marketing, Customer Service, Resident Relations:
  • Direct all leasing efforts to achieve property goals
  • Train, motivate, and monitor staff to achieve occupancy objectives
  • Implement advertising and marketing campaigns in cooperation with company plans
  • Execute the company’s digital strategy through social media and other online initiatives
  • Maintain current market studies and competitive market information
  • Create and monitor leasing strategies for new residents and renewals
  • Maintain excellent customer service and resident satisfaction
  • Foster a positive attitude amongst staff and a team approach to customer service

Qualifications and Requirements

  • Strong organizational and time management skills
  • Results-driven
  • Financial acumen
  • Attention to detail
  • Marketing and technological savvy
  • Ability to set goals and expectations and motivate a team
  • Effective written and verbal communication skills

Education and Experience:

  • Professional experience in a closely related field preferred
  • Secondary education required, Bachelor’s degree preferred
  • Proficiency in Microsoft Office (Outlook, Word, and Excel)

Compensation and Benefits

NAP Apartment’s Property Manager position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

What makes a place great? North American Properties believes that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them.

We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that in turn become more successful environments, more vibrant communities and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $5 billion of assets across the US.

Whether developing multifamily, mixed-use, office, student housing, hotel or retail environments, we’re driven to deliver more valuable, meaningful real estate that transforms, inspires, delights and succeeds by connecting us all with what matters most.

We look forward to hearing from you!

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World