Resident Coordinator


Overview of Job Description

North American Properties Apartments is seeking a Resident Coordinator to provide top-quality customer service to residents of our five downtown communities.  The exciting and fast-paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to participate in a lease-up while also gaining multi-site experience.

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Resident Coordinator must:

The primary responsibilities of the Resident Coordinator will include:

  • Serving as the primary contact for residents and secondary contact for prospective residents
  • Building and maintaining resident relations
  • Responding quickly to all incoming resident communications
  • Resolving resident requests, questions, complaints, etc.
  • Inputting service requests and scheduling outside contractors on behalf of residents
  • Supporting the Leasing Director with administrative tasks, appointment scheduling, follow-up, etc.
  • Supporting the Leasing Director with social media, marketing, and community outreach initiatives
  • Touring apartments, amenities, and/or community to prospects as needed
  • Preparing and presenting lease contracts and related documents
  • Managing all resident and lead information through a variety of technological tools including databases, Microsoft Excel, and Microsoft Word
  • Delivering notices to residents via door-to-door delivery, phone, email (individual and broadcast), social media, etc.
  • Coordinating resident activities
  • Organizing incoming mail and parcels 
  • Ordering office supplies, refreshments, marketing materials
  • Preparing office daily for opening and closing
  • Reporting daily, weekly, monthly activity as requested
  • Maintaining targeted occupancy
  • Other special projects and assignment as assigned

The ideal candidate must demonstrate:

  • Outstanding customer service and communication skills
  • Highly-developed interpersonal skills
  • Self-confidence and poise
  • Positive attitude and outgoing personality
  • Exceptional organizational and multi-tasking skills
  • Strong drive to succeed
  • Dependable, strong work ethic

Qualifications and Requirements

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Valid driver’s license
  • Dependable transportation
  • Successful customer service related background

Compensation and Benefits

North American Properties’ Resident coordinator position will include an excellent benefits package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.

About North American Properties

What makes a place great? North American Properties believes that it all comes down to connections—people to each other; cities to their souls; partners to opportunities; and individuals to experiences that move them.

We believe that by fulfilling people’s desire for connectedness, we’re creating happier places and experiences that in turn become more successful environments, more vibrant communities, and ultimately, a better world. Since 1954, we’ve balanced a well-capitalized approach and a keen focus on successful execution with a willingness to question conventional wisdom, reimagining and expanding the possibilities for more than $5 billion of assets across the US.

Whether developing multifamily, mixed-use, office, student housing, hotel, or retail environments, we’re driven to deliver more valuable, meaningful real estate that transforms, inspires, delights, and succeeds by connecting us all with what matters most.

Interested candidates should forward their resume and cover letter to with Resident Coordinator in the subject line.


We look forward to hearing from you!

Date Posted: 10-06-20

ESTD 1954
We develop multifamily, mixed-use, office, student housing, hotel and retail environments all over the US. We’ve done it with stability, strength, and a singular focus on people and the way places affect them since 1954.
Developing a Better World