Valet Manager at Colony Square - North American Parking

Overview of Job Description

North American Parking is looking for motivated, dedicated and professional valet manager to lead a team of valet drivers.  The manager and the drivers will aim to enhance the guest experience from the very start of their visit to Colony Square to the very last goodbye.  

Duties and Responsibilities

In order to perform daily duties and responsibilities, the Valet Manager at Colony Square - North American Parking must:

Basic Duties:

• Drive, park and retrieve customer vehicles in a safe and courteous manner.
• Attend customer while exiting and re-entering their vehicle.
• Assure that all customers are given a professional, polite, and timely valet service.
• Lead the team of valet drivers.

Job Responsibilities:

• Maintain a neat and clean appearance
• Maintain a clean work environment; lot, loading zones and podium
• Inform customers of valet rates, validation deals, and closing times
• Respond to customer questions or concerns in a prompt and considerate manner
• Have basic knowledge of the major streets, landmarks, and freeways surrounding the lot
• Properly ticket and track all vehicles using proprietary company application technology
• Evaluate and document vehicle condition and secure all vehicles upon parking
• Oversee the safety and security of the lot and vehicles in it
• Observe all traffic laws and safe driving practices
• Report any known accidents to supervisor and /or management
• Report any observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the supervisor, facility manager, or senior management
• Assist with any additional task that may arise or be assigned

Qualifications and Requirements

Minimum Qualifications:

• Experience - Minimum of two years of valet management experience 
• License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
• Driving – Be able to drive a vehicle with a manual (standard or stick shift) transmission and pass a field driving test
• Education – College education preferred, three months related experience, or and equivalent combination of education and experience
• Availability – Generally available nights and weekends
• Customer Service – Able to respond and interact with customers in a positive manner to inspire enjoyment of their experience

Physical Requirements:

• Regularly required to stand, walk, and run for extended periods of time
• Lift and/or move up to 25 pounds

About North American Properties

This position is located at Colony Square.  For more information about the property, please  visit https://colonysquare.com/ 

NAP upholds a professional and deadline‐oriented working environment in an office setting.  At NAP we live our values of Relationships, Ownership, Agility, Strength and Stability, Courage and Creativity, Empowerment and Integrity.

North American Properties, LLC  does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We look forward to hearing from you!